A video shared to the r/PublicFreakout subreddit on Monday shows a maskless man and woman standing at the customer service counter of Costco. I'm thinking to myself first then stated out loud, why would the Costco gas attendant take time to explain to be about a new feature where I can use my Costco Citibank CC's tap to pay feature if it's not supported. Wonder if I accidentally activated the tap to pay. Otherwise, the swipe function will fail as well. From Costco's $1.50 hot dog and soda combo to the thrill of the treasure hunt, here's how Costco gets its members hooked, and how the brand makes money. UPDATED 11/19/20: Read a message from our CEO about small parcel delivery delays. I'm glad OP took the time. GE and Costco are the issue here. Just carry my one card and my license in my pocket. I think using your Citi card is supposed to also transmit your membership info like it does when being swiped. It's only when I tried to use their tap to pay feature did I run into problems. So, this was a good warning on what to and not to do. LOL, First, let me start by saying, considering how long I've been a Costco member (over 20 years I think ) and how often I go to Costco (at least once a week), it's amazing especially in today's time that it took this long to experience what I consider a first bad customer experience at Costco. Given that, it is clearly stated in the Costco May coupons sent at home that 15% cash card on LENNOX units. I explained to the Costco service rep just like how I described above. Maybe the employee was having a bad day. GE tells the delivery company there is no unit, and tells costco … The gas attendant informed me that I needed to go to a Costco and find out why my membership was invalid. Edit: Ughh....meant to put First Bad Experience in the title. Source: Reddit Costco Customer Has Meltdown for "Covidiotic" Response to Face Masks By Mustafa Gatollari. I was told there are only few Costco gas stations that are trialing the new payment system. Please do not use special characters. Would be lot more convenient if things worked without any issues. The service rep immediately calls the supervisor "because there is a customer that is not understanding what I'm telling him". 4 phone calls and 2 hours later, no one from Costco customer service/corporate could … haha. The screen showed instructions to insert my card and keep the card in there (not your normal quick swipe). Dude.....I'm guessing half the people post and read Reddit for entertainment. The social distancing/face mask orders across the country that arose in amid the COVID-19 pandemic are frustrating tons of people. At this point, I was taken back a little at the amount of attitude the service rep displayed. She said I still needed to use the swipe feature. Check out this experience a Costco customer had trying to return a ring on Trustpilot: This is interesting to me because on the Costco website, it says that the gemologist should review and get back to you within 24-48 hours, and this doesn't sound nearly as hassle-free. Glad they are finally implementing this. He used his membership card so I can still get gas with my Citibank credit card, which I did and thanked him. One Costco employee explained on Reddit that one of the hardest jobs there is working the entrance simply because of the "rude" people they encounter. Never had a problem with the Costco Citibank card at any of their gas station either. Just move on. If you don't wear a mask while shopping, Tison from Costco will ask you to leave. I explained to her the situation again to make sure she understood, but you could tell she was just pretending to listen. Do you guys not have to insert membership card first? Press question mark to learn the rest of the keyboard shortcuts. I go to the Returns line to speak to a service rep. I can assure you not all of them are like that. PO Box 34331 Sorry you were given a bunch of attitude from the membership employees. Corporate Mailing Address If you are inquiring about a price adjustment for a recently purchased item on Costco.com now on sale, please fill out our Price Adjustment Form for your credit request.. Feel free to CALL US, our staff is available to speak with and help answer any question you may have today. Lower price for an item on your order? Even paid for the gas with the same Costco Citibank card at the pump that gave me the invalid membership message using the Costco attendant's membership card. If you wish to make a complaint you can call the customer service number +18007742678. Remind you that I did end up paying for gas by swiping my card, which shows that the problem is not with the magnetic strip. I wasn't planning to get another card even though Costco service rep kept arguing the magnetic strip on the card was bad. So there are tons of city, county, and state ordinances (like in New Jersey) that warn if you're not wearing a mask, you won't be getting any service. Who cares, you’re fine. I thought it was strange because my membership had always auto-renewed and my wife went to Costco earlier in the week. Maybe I am an idiot. If you are inquiring about a price adjustment for a recently purchased item on Costco.com now on sale, please fill out our Price Adjustment Form for your credit request. At any other location than the 1 location (so far) that has the new payment system, I would: The new payment system is supposed to eliminate the 1st 2 steps by simply using the tap to pay feature with your Citibank Costco card from what I was told. Sorry you had to go through all this, just to realize that the employees have no idea what changes are being tested at the gas station. The supervisor repeated I needed a fob to use tap to pay and the service rep in the background kept repeating it's the magnetic strip on the card like I didn't understand her and kept shaking her head in disapproval. Use our. I would have just gone back to using the swipe feature. Official website for Costsco Wholesale. I had gone to Costco for gas early morning this past week. Sam’s let’s you use their “scan n go” app at the pump now but it needs a bit of streamlining. None of the buttons seem to do anything and I pressed cancel several times. Trying to get this confirmed and clarified from Costco has been a complete waste of time. Just let it go, bro. I can imagine this exact scenario happening at the Costco I get my gas from, given the interpersonal skills of the people working membership there. I reminded her my initial problem was with the tap to pay using the microchip and not the swipe, which uses the magnetic strip. A video shared to Reddit this week shows a woman dubbed “Costco Karen” coughing on a customer who requested she and her husband wear proper face … Last night I swiped at the pump and it said my membership was invalid. TP is bulky so it didn't take many people. Normally a retailer buys the item, then ships the item. Seattle, WA 98124. Got it. First, let me start by saying, considering how long I've been a Costco member (over 20 years I think ) and how often I go to Costco (at least once a week), it's amazing especially in today's time that it took this long to experience what I consider a first bad customer experience at Costco. The user said that customers tend to make things harder for the employee checking cards by doing things like "not showing their card, blocking the entrance when taking out their card," or forgetting their card and trying to get in anyway. Square trade is strictly for the following 3 years after the initial 2 I discussed between manufacturer and then Costco. However, my brand new card still needed multiple tries, so I'm not sure what else to do at my local Costco. Click on the blue feedback button at the far right of your screen on Costco.com. I'm not blaming the service rep and the supervisor about not knowing the new payment system, but the amount of attitude and the way the service rep asking for the supervisor was uncalled for. I only get gas about once every 2 weeks, but have gotten replacement Citi Costco cards twice (about once per year) for the same magnetic bar/swipe area issue. your Costco.com order through our website. Does Costco Customer Service offer email support? Unfortunately, I tried to use the tap to pay feature, but a message came up on the screen that my membership was invalid. I went to another Costco this morning because I was in the area to find out about my membership. Unfortunately, inserting the card didn't help. The machine finally went back to the start screen about 45 seconds later and I swiped in as normal. 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