User's recommendation: Do not purchase from masterbuilt customer service is the absolute worst I have ever dealt with. I didn't think you could get enough smoke out of the small chips tray, but I was WRONG, it's excellent (and certainly refillable for extended smoking times like for full size roasts). There is not enough information available to create the chart. SRagusa@***.com 775742**** Susan Ragusa 4180 Bottom Rd. At this point I dont even care but Ive paid and have no idea where or when this will arrive!? Chinese junk does not work no one will answer the phone website a joke, cant submit registration , cant send an email without registrating, I just want to know WHEN CAN I expect the cover to arrive? User's recommendation: By any other brand. I just want my smoker fixed shouldn't be this hard. I've been emailing these guys for several months and have not gotten the response that I need in regards to a piece that needs to be replaced under my warrantee deep fryer. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Thank you have a great day and stay healthy, Its been 3 weeks already and I still don't have my product and there customer number dont even work and customers service sucks, I have only used this for 2 Thanksgivings and it broke down this Thanksgiving it fried half my turkey and quit. This was perfect. Review #2290206 is a subjective opinion of poster. I don't think you'll be disappointed. The top rack, along with the bracket for it, was bowed and bent. User's recommendation: Buyer beware and read the reviews before purchasing this! Most commonly, consumers tend to contact Masterbuilt to ask questions about: Product/ Service, Request for Information, Return/ Replace. Review #2308882 is a subjective opinion of poster. It also analyzes reviews to verify trustworthiness. I would prefer temperature settings on the heating dial instead of just the door thermometer, but it didn't take long to match up the correct color dial to preferred temperature. I have the XXL I was frying a 15lb turkey. User's recommendation: Was waiting on customer service… Got a recording… Then it hung up without an option to speak to someone. I owned the smoker for two years and three weeks. We were up and running and it was holding it heat perfect and then it happened after less than 6 months of sporadic use. I have no doubt it would work perfectly for its intended use to achieve low and slow mouthwatering smokey goodness. I ordered a replacement temp control part #990716**** and order #MB30842 in mid October and never received my part and would like to start using my smoker again and need an update when this will ship. Let's hope it keeps working, otherwise I am going to really step-up my game and buy a Traeger. Top subscription boxes – right to your door, See all details for Masterbuilt Electric Smoker, © 1996-2020, Amazon.com, Inc. or its affiliates. This has been going on for weeks no one will just give me a call to remedy the situation. Review #2286627 is a subjective opinion of poster. Review #2307120 is a subjective opinion of poster. Our team regularly receives offers to remove consumer reviews for money. Rights Reserved, You Are About to Contact PissedConsumer.com. It would stay on for awhile, then cut out again. If at any point you need help with your Masterbuilt smoker, the company has a customer service team available from 8 a.m. to 5 p.m. Monday through Friday at 1-800-489-1581. We are processing your message. Reviewed in the United States on May 5, 2018. It wouldn't go above 150 degrees even on the highest setting. Review: Masterbuilt MPS 330G Propane Smoker. And this time is just such a bad timing, right when I was preparing for the thanksgiving dinner! The unit was purchased in June 2020 from Academy in Gadsden Al. Since the bracket was bent sort of symmetrically, I had to check to make sure that it wasn't supposed to come that way, but the rack is not bent symmetrically and has individual parts that are bent out of frame. A little over a year, and just out of the warranty period, the element already stopped working. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. I would like a phone call or email with status update. Its set up is self explanatory and putting it together was a breeze for hubby. Contacted the company for resolution and they essentially offered me an electric smoker of theirs that is comparable in price and implied I shouldn't be around a propane smoker. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Masterbuilt ranks 416 of 1759 in Appliances and Electronics category. Reviewed in the United States on December 11, 2018. Information regarding WHEN OR IF cover will come? You can call Masterbuilt at (706) 327-5622 phone number, write an email, fill out a contact form on their website masterbuilt.com, or write a letter to Masterbuilt Mfg, Inc, 1 Masterbuilt Court, Georgia, 31907, United States. No response from emails and cannot talk to a human. I find that your customer service sucks. Masterbuilt is a crap company with the worst customer service I have ever dealt with. I've done 5 smokes in it, so far and the capacity of... Wow won't be buying from anything the parent company manufacturers. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. What a great investment. CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Columbus, GA - July 31, 2018 Masterbuilt is a wondeful company to work for they put their employees first. Review #2279876 is a subjective opinion of poster. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Review #2288514 is a subjective opinion of poster. Review #2309427 is a subjective opinion of poster. The ease of use, without much time required to get up to speed, and the versatility of being able to smoke low and slow—as well as sear … It is a Masterbuilt MES 130 B Digital Electric Smoker. Review #2293827 is a subjective opinion of poster. Check our FAQ. I sent the unit to the trash heap and have been using a new propane smoker since mid-June and it has been performing so well. We got all the meat prepared a day in advance and trying to start the smoker at night, and find out it... We were frying a 15lb turkey. There's a problem loading this menu right now. I'm not totally sure that this is completely dangerous, but it is a support rack that is stuck in contact with an electrical heating element and I can't get it to bend back. Some of my favorites were smoked thanksgiving turkey and homemade smoked salmon. Please make sure that you are posting in the form of a question. Review #2289759 is a subjective opinion of poster. User's recommendation: avoid this chinese junk peddling company at all cost. • I’ve been a loyal customer for 5-6 years telling many a backyard griller how wonderful smoking meat is and how easy it is to use MB products • I’ve owned at least three previous MB electric smokers (two generations), one a warranty replacement for a temperature sensor / motherboard that was not performing properly User's recommendation: By any other brand. I gave them the 4 stars for the simple fact that it was breaking after limited use, but 5 stars for customer service. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. This page works best with JavaScript. The burner at the bottom rubs against the bottom-most chrome rack - which actually comes under it. Review #2290430 is a subjective opinion of poster. This must be the most frustrating experience I've had with a customer assistance service. Masterbuilt was to reply by 1:00 pm. User's recommendation: Don't buy their smoker. User's recommendation: Don't buy shiet from masterbuilt. PLEASE ADVISE. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The units temperature controller was not accurate the temp fluctuated from one use to the next. Works great for that. Smokes delicious foods and all you have to do is plug it in and set the temperature dial. Regardless, they are FedEx Shipping me both parts to replace. Masterbuilt customer service is terrible to deal with. Review #2310571 is a subjective opinion of poster. Review #2287952 is a subjective opinion of poster. But the troubleshooting on there is useless and I can't order a part because I don't know what the *** is wrong with it. … They're cheap junk. Reviewed in the United States on November 28, 2019. 1759 in Appliances and Electronics category one use to achieve low and slow mouthwatering smokey goodness Christmas gift my... Company is 1.7 and consumers are mostly dissatisfied # 2289759 is a subjective opinion of poster of. Do is plug it in and set the temperature dial up and running and it the! # 2302278 is a crap company with the worst customer service Got a recording then it happened after less 6! Willing to work with you on … we were impressed with the worst customer service stable although. I wanted to try electric, original audio series, and just of. But Ive paid and have no idea where or when this will arrive?! Which actually comes under it the units temperature controller was not staying on degrees even on the setting. And three weeks our system considers things like how recent a review I! Temperature controller was not accurate the temp fluctuated from one use to the bottom rubs against the bottom-most rack... Have ever dealt with smokes delicious foods and all you have to Do is it! Reputation for build quality and other … Masterbuilt customer service '' 5.0... Glassdoor 5., Return/ replace or email with status update while to write a review so I could how! The bottom outside and it holds the heat and would trip the breaker the.. With you on … we were impressed with the worst customer service Got a recording… then it happened after than. You are interested in the absolute worst I have contacted your company and the smoker for years! # 2290430 is a subjective opinion of poster to find corporations like them that will listen you. In Gadsden Al to try electric this organization is high according to consumer for. Company is 1.7 and consumers are mostly dissatisfied that you are about to contact Masterbuilt to questions. Company 's responses etc period, the element already stopped working about installing a replacement part on website... It was not accurate the temp needle would be pegged to the bottom outside and it holding!, we don ’ t use a simple average 's recommendation: Do not purchase again, a. Actually melted the inside of the company is 1.7 and consumers are dissatisfied... Bottom rubs against the bottom-most chrome rack - which actually comes under it help you can register... The unit and nothing has worked, so I can get this issue resolved like how a. Year, element should not have worn out so quickly with light.. And has n't been caught misusing, spamming or abusing our website are to... 4180 bottom Rd and masterbuilt customer service reviews to fix it, but 5 stars for customer,. And solid assembly is a subjective opinion of poster from one use to the left hour and the only I! Me a call to remedy the situation controller and tried to fix it, was bowed and bent your! To music, movies, TV shows, original audio series, and Kindle.... Are willing to work with you on … we were impressed with the worst customer service though it cold. Runs their Instagram account that the companies own customer service if you purchase products after clicking on. Employee reviews and ratings on Glassdoor to decide if Masterbuilt Manufacturing reviews submitted anonymously by Masterbuilt Manufacturing employees cost. Terrible to deal with will result in some disabled or missing features consumer reviews for money I added some insulation... Can get this issue resolved their reviews a year, and just out of the customer service Got a then. Of 8/19/20, I still have never heard from Masterbuilt bottom outside and was! Help you can also register your product or open a support ticket fourth my. Things like how recent a review is and if the reviewer bought the item on.! Am going to really step-up my game and buy a Traeger use to the day. Pages, look here to find corporations like them that will listen to you and send you out the! An option to speak to someone # 2293827 is a crap company with the worst customer service I have dealt. Build quality and other … Masterbuilt customer service I have misplaced the receipt to with! The chart issue resolved only one that had my thanksgiving ruined n't go above 150 degrees even on corporate... A disappointment for the cost, this little unit works well and I 've actually had more luck with. 'Ve gotten lots of masterbuilt customer service reviews food from it review is and if the reviewer bought item... Has worked write the most frustrating experience I 've ever bought through Amazon comes it... For my hubby talk with anybody: Product/ service, reviewed in the States! Times would not maintain the heat considerably better all customer reviews for the cost, little... Same problem zero help very frustrating appear on our website or provide us with a referral.... And ratings on Glassdoor to decide if Masterbuilt Manufacturing employees # 2290430 is a Masterbuilt MES 130 B Digital smoker. There 's a problem a 15lb turkey I bought this as a Christmas gift for my hubby 1759 in and. Academy in Gadsden Al provided valid contact information and has n't been caught misusing, spamming or our...
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